Refund Policy

Requesting a refund

You may request a refund within 14 days of a purchase or subscription renewal through Paddle Support. Include your purchase email and transaction reference.

For purchases processed by Paddle, eligibility is determined under Paddle’s Buyer Terms, Refund Policy, and applicable law. Requests are reviewed individually and may result in a full refund, partial refund, or decline. Submitting a request does not guarantee approval.

Subscription cancellation

You can cancel through the subscription-management link in your receipt or through Paddle Support. Cancellation normally stops future renewals while access continues until the end of the paid period. Cancellation alone does not refund previous payments.

Credits and generation issues

Credit-pack purchases follow the refund process above. Credits associated with an approved refund will be removed.

If those credits have already been spent, the uncovered amount is recorded as a credit deficit. Future credit additions first cover that deficit; generation requires an available credit balance. This does not automatically charge your card. Payment chargebacks also remove the associated credits; if a chargeback is reversed, the corresponding credit correction is reversed.

If a generation fails technically and credits remain deducted, contact ASAP AI at team@asapaiapp.com for investigation and restoration of incorrectly deducted credits. Credit restoration is separate from a payment refund.

Consumer rights

Nothing in this policy limits mandatory consumer rights, including remedies for defective or misdescribed services. Where applicable law provides stronger rights, those rights apply.

Approved payment refunds are handled by Paddle, normally to the original payment method. Processing details are provided during the refund process.